How do I return an item?
Defective Digital Command Control (DCC) products including locomotives with decoders must be returned to the manufacturer for replacement.
Original sales receipt must accompany returns. We accept select items for returns, exchange or refund within 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only.
Items must be in "new, working, unaltered and unused condition". Definition of new, unaltered and unused condition is:
Additional Refund requirements
If an item is received damaged or is incorrectly shipped by us please contact B360 Hobbies immediately.
Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a refund.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged.
Again you MUST contact us within 7 days if you intend to return ANY eligible item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.