How do I return an item?
Refund/Return Policy: B360Hobbies is not responsible for any manufacturer defects. Defects including but not limited to, paint quality, paint color, scratch marks, glue marks, imperfections, stop running for any reason, etc. Products with these issues and others should be returned to the manufacturer since they are covered by the manufacturer's warranty.
Defective Digital Command Control (DCC) products including locomotives with decoders must be returned to the manufacturer for replacement.
Original sales receipt must accompany returns.
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only.
Customer must contact B360Hobbies via email for a Return Authorization number.
Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
Please note that all products are inspected and photographed with a time date stamp before shipping.
- without showing signs of wear or damage in any way
- all parts and accessories must be present
Additional Refund requirements
- within 7 calendar days of the delivery date (after 7 days no returns are allowed)
- must not be a special order or a custom order
- The returned item(s) must also include the original box and packing material
- We will not accept any altered items for returns or exchanges
- Replacements, exchanges and/or credits will be shipped / processed once we receive the returned item(s)
- Any items returned that have not received an approved RA number will not be accepted and will be returned to the sender.
If an item is received damaged or is incorrectly shipped by us please contact B360 Hobbies immediately.
Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a refund.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged.
Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.