How do I return an item?
B360Hobbies is not responsible for any manufacturer defects. Defects including but not limited to, paint quality, paint color, scratch marks, glue marks, imperfections, stop running for any reason, etc. Products with these issues and others should be returned to the manufacturer since they are covered by the manufacturer's warranty.
Defective Digital Command Control (DCC) products including locomotives with decoders must be returned to the manufacturer for replacement (unless installed by B360 Hobbies)
If the manufacturer is unable to repair or replace the item, then contact B360 Hobbies. We will require the RA # from the manufacturer when returning a damaged item to us.
We accept select items for returns, exchange or refund within 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only.
Items must be in "new, working, unaltered and unused condition". Definition of new, unaltered and unused condition is:
Additional Refund requirements
If an item is received damaged due to being incorrectly packaged by us please contact B360 Hobbies immediately.
If an item is damaged by the shipping company, you will need to contact the shipping company. We are not responsible for shipping damage.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 18% restocking fee for returned items that are not being exchanged and are not damaged.
Again you MUST contact us within 7 days if you intend to return ANY eligible item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.